Distributor Terms and Conditions (Updated 11/28/2011)

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H&H Master Distributor Agreement

Ordering Terms and Conditions

The following terms and conditions govern the distributor relationship between H&H Associates, Inc. and our distributors.

 

  1. Our Minimum Order allowed for any one product or combination of products is $100.00. We deliver our items within 30 days after receipt of order (ARO) unless backordered. Customer will be responsible for all expedited shipping costs.
  2. We invoice Net 30 Days. Commercial Credit Cards are accepted.
  3. Credit Card orders over $10,000 will be charged a 5% processing fee.
  4. All bids or orders over $25,000 requires prior approval and credit acceptance before shipment.
  5. All orders require 5-7 business days for processing unless otherwise noted.
  6. H & H reserves the right to suspend shipments on past due accounts.
  7. To order from H&H, contact us at: H & H Associates, Inc., 4173 George Washington Memorial Highway, Ordinary, VA  23131, Phone:  (804) 642-3663, Email: info@gohandh.com.  
  8. Shipping Provisions:  H&H uses UPS Ground shipment as our standard shipment method. If drop shipments or expedited shipments are required, or special packaging and labeling are required, H&H must provide a separate quote for shipping costs and such shipments are subject to a 5% handling fee. The customer will bear the costs of special shipping requirements. For federal and military purchases, please note that H&H ships in accordance with standard commercial shipping and labeling procedures. Additional costs may be incurred for special (e.g., MIL-STD-129 or Medical Marking Standard No. 1) packing and labeling requirements.
  9. Warranty Provisions:  H & H Associates, Inc. hereby warrants that all of its products are free from defects in material and/or workmanship for a period of one (1) year from the date of delivery. Any product suspected of being defective should be retained and the failure called in to our Product Returns Department at 1-800-326-5708. Once a Return Goods Authorization is obtained from H & H, the item(s) should be returned to us (H & H will pay the return freight) at which time we will, after inspection to verify the defect, repair or replace, at our option, the defective merchandise. Under no circumstances will any equipment covered by this guarantee be returned without (a) advance written notice to H & H Associates, Inc. or (b) obtaining shipping instructions from H & H Associates, Inc. This warranty is voided if the merchandise is used for any other purpose then that intended.
  10. Return Goods Policy: 
    • If a shipping error occurs due to H & H Associates, Inc.’s error, H & H Associates, Inc. will pay freight for return/exchange of goods and there will be no restocking fee.
    • If a shipping error occurs due to an ordering facility error, the ordering facility will pay return freight for the items and there will be a 10% re-stocking fee based on the original order value (minimum of $25).
  11. Returning Items:
    • To Obtain a Return Authorization Number by Phone:  Call H & H Associates, Inc. customer service department at 1-800-326-5708 between the hours of 8:00 a.m. and 5:00 p.m. Eastern Standard/Daylight Time, Monday through Friday, to obtain a Return Goods Authorization number.
    • To Obtain a Return Authorization Number by Email:  Contact H & H Associates, Inc. via email at info@gohandh.com to obtain a Return Goods Authorization number prior to returning any merchandise.  Be sure to include your order number, the date of the order, account number, and item number of the product(s) you’d like to return, as well as contact information.